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503-969-4370

 

FAQ'S

  1. How do I make a reservation?

  2. What if I have more than one pick-up location?

  3. Do I have to give you my personal information each time I book a reservation?

  4. Do you have a Cancellation policy?

  5. Do you have a No-Show policy?

  6. Do you have a Wait-Time policy?

  7. ******

  8. Do you provide service on holidays? If so, are there any additional charges?

  9. What method of payment do you accept?

  10. Do you offer billable accounts?

  11. Do you offer airport services?

  12. Seat Belt Usage/Child Restraint Laws

  13. Do you transport pets?

  14. Do you offer child seats?

  15. Do you offer hourly rates for your vehicles?

  16. Do you have Limousines?

  17. Can you accommodate large groups of 15-passengers or more?

  18. What are your rates?

  19. What areas do you serve?

  20. What are your office hours?

  21. Do you have any extra charges for early morning or late night reservations?

  22. Do you offer credit card accounts?

  23. Why do you sometimes have pick-up/drop-off location charges?

  24. How do I ask other questions?

 

 

1. How do I make a reservation?

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Call 503-969-4370 or toll-free 1-877-692-4283 (877-MYCHAUF).

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Go to  'on-line reservations' and fill in the information request form. We will contact you to confirm.  If you need service within the next 48-hours, call the phone number above.

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E-mail us at admin@tourportland.com

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Fax us your request at 503-261-0816.

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2. What if I have more than one pick-up location?

For point to point reservations;

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The charge is $5 - $15 per extra stop. And stops en-route are charged at $1.00 per minute following a ten (10) minute grace period.

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Stops off-route will revert to the vehicles hourly rate.

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3. Do I have to give you my personal information each time I book a reservation?

We have a computerized network reservation system that is ONLY accessed by authorized My Chauffeur representatives. We automatically set-up a personal profile whether you live in Oregon or are a frequent Out-of-Town traveler.  Personal Profiles include your address, special instructions, important contact numbers etc.  We do not keep your credit card information on-file. 

To keep your credit card on file with us, please go to Personal and Corporate Credit Card Accounts.  Setting up a personal profile or Credit Card Account saves you time when you book your next reservation, and limits the exchange of sensitive information.  We never share any information with any other party.

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4. Do you have a Cancellation policy?

For airport service and point to point charter service, if a cancellation occurs less than two hours before a scheduled pick-up time, full charge equal to the cost of the trip plus the 20% service fee, is charged to the customer's credit card.  

For hourly and tour reservations, please see your specific contract for the cancellation / "no-show" policies, or go to reservations to view on-line submittal forms, where it is also explained.  In general, there is a non-refundable deposit required for each reservation.

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5. Do you have a No-Show policy?

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A "no-show" fee will be charged the full trip cost, plus 20% service fee plus applicable wait time fee will be charged when the passenger fails to arrive at the designated location. 

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If the passenger cannot locate the vehicle at the pickup location, call 1-877-692-4283 to avoid a "no show" fee.

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6. Do you have a Wait-Time policy?

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A ten (10) minute grace period is granted for all pick-ups (tours and hourly reservations excluded). 

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At PDX: a 1 hour (60 minutes) grace period is allowed after all domestic PDX flights, and 1 hour 30 minutes for international.  My Chauffeur monitors the status of all commercial flights.

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Waiting time is charged at the rate of $1.00 per minute for the town car sedan, the hourly rate for all other vehicles, once the grace period has elapsed. 

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8. Do you provide service on holidays? If so, are there any additional charges?

Yes, but there is a 20% U.S. holiday surcharge, based on the fare, stop and any waiting time will be charged to all trips on the following holidays:

New Years Day  --  Memorial Day  & Weekend--  July 4th  --  Labor Day & Weekend  --  Thanksgiving Day & Weekend  --  Christmas Day

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9. What method of payment do you accept?

We accept Amex, Diners Club, Discover, Visa and MasterCard. If you prefer to pay with cash or check, we request your credit card information to secure the reservation.

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10. Do you offer billable accounts?

Yes, we offer corporate or personal billable accounts if the company or person does at least $600 or more in business per year and uses our services on a recurring basis.  For additional information, please call us at 1-877-MYCHAUF (692-4283) or from Portland at 503-969-4370, or go to Credit Card Accounts

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11. Do you offer airport services

Yes we do!  We offer discount as well as executive PDX service.  Please visit our airport services website at http://www.PortlandAirporter.com.

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12. Seat Belt Usage/Child Restraint Laws:

My Chauffeur complies with Oregon State Law regarding the use of seat belts and child restraints.

The following are general descriptions of Oregon's safety belt and child restraint laws. Specific wording of statutory requirements can be found HERE.

ADULT BELT LAW

Oregon law requires that all motor vehicle operators and passengers be properly secured with a safety belt or safety harness, unless all safety-belt equipped seating positions are occupied by other persons. This applies to passenger cars, pick up trucks, motorhomes, and fee-based people transport carrying fifteen or fewer persons. Limited exemptions are allowed under ORS 811.215. Vehicle owners are required to maintain belt systems in working order.

CHILD RESTRAINT LAW

Child passengers must be restrained in approved child safety seats until they weigh forty pounds or reach the upper weight limit for the car seat in use. Infants must ride rear-facing until they reach both one year of age AND twenty pounds.

BOOSTER SEAT LAW

Children over forty pounds or who have reached the upper weight limit for their forward-facing car seat must use boosters to 4'9" tall or age eight and the adult belt fits correctly.

CHANGE TO CHILD SEAT LAW effective January 2012:  Current law requires children to move from a child seat to a booster after forty pounds. House Bill 3590 signed by Governor 6/9/2011 will allow continued use of child seats up to the highest weight limit allowed by the seat manufacturer, as an alternative to boosters, for children over forty pounds but under age eight or less than 4'9" tall.

COMMERCIAL VEHICLES

Oregon's safety belt law requires occupants of privately-owned commercial vehicles transporting 15 or fewer persons to use safety restraints including occupants of shuttles, taxis, limousines and vans.  Among these types of vehicles, taxi cab drivers and vehicles originally manufactured without seatbelts are the only occupants excepted from this rule.

The law specifies that drivers of these vehicles are not responsible for ensuring that any of the passengers buckle up. Passengers over 16 years of age are responsible for securing their own safety belt and also for ensuring that any child accompanying them is properly restrained.

ORS Definitions

NATIONAL "BEST PRACTICE" RECOMMENDATIONS

Click for the latest national best practices recommendations from USDOT National Highway Traffic Safety.

BELT OR BOOSTER?

Belt fit can vary greatly from one vehicle to another and one child to another. If your child meets Oregon's legal requirements for moving from a booster seat to safety belt but you still have doubts about whether your child fits in the belt in your particular vehicle, then the following simple test can help. Place your child in the vehicle without a booster seat and then ask these questions. Until you can answer YES to all of the questions, your child should stay in a booster seat.

1. Can the child sit all the way back against the vehicle seat?
2. Do the child's knees bend comfortably at the edge of the seat?
3. Does the shoulder belt cross the shoulder between the neck and arm?
4. Is the lap belt as low as possible, touching the thighs?
5. Can the child stay comfortably seated like this for the whole trip?  

MEDICAL EXEMPTIONS

ORS 811.220 The Director of Transportation shall issue a certificate of exemption under ORS 811.215 for any person on whose behalf a statement signed by a physician is presented to the Department of Transportation. For a physician's statement to qualify under this section, the physician giving the statement must set forth reasons in the statement why the use of a child safety seat system, or safety belt or safety harness by the person would be impractical or harmful to the person by reason of physician condition, medical problem or body size.

A safety restraint exemption cannot be issued for commercial drivers per Federal Code 392-16.

Faxes can not be accepted. Please send in ORIGINAL copies only.

For more information, please contact Melody McGee, Seatbelt Medical Exemption Coordinator:

(503) 986-3590

Child Passenger Safety Training, Information & Referral, Seat Distribution Programs:

ACTS Oregon Child Safety Seat Resource Center

(503) 643-5620 (Portland Area)

(877) 793-2608

 

 

13. Do you transport pets?

Yes, but while in any vehicle, they need to be always in a carrier. Please be aware though, for 'accidents' by your pet in the vehicle, clean up charges may apply; see Terms & Conditions under CLEANING AND REPAIRS.

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14. Do you offer child seats?

For insurance purposes, we are not able to offer company owned child seats. However, the passenger is welcome to bring their own and properly secure it in the vehicles.  For airporters: If we are doing the return pick-up for the passenger, we offer storage of the child seat in our warehouse at no extra charge.

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15. Do you offer hourly rates for your vehicles?

Yes, please see Limousine Service & Rates

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16. Do you have Limousines?

Yes, we have 2, 3, 8 and 14 passenger limousines or party buses. Please call 1-877-MYCHAUF (1-877-692-4283) or 503-969-4370 for rates and availability.

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17. Can you accommodate large groups of 5 passengers or more?

Yes, we offer 8 and 14/15 passenger limos/buses, and 22-passenger combination limousine coaches or 29-54 passenger charter buses (tours only). We can accommodate up to around 50 persons.  Call 1-877-MYCHAUF or 503-969-4370 for a rate quote and availability.

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18. What are your rates?

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Airport Service Rates (site re-direct)

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Limousine Service & Rates

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For tour rates, go to tours and click on the individual tour.

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19. What areas do you serve?

We offer point to point transportation in the Greater Portland/ Vancouver metro area. In addition, we travel to Salem, Albany, Corvallis, Eugene, Central Oregon, Seattle and all other Pacific Northwest locations. Please call 503-969-4370 for a rate quote.

We offer tour transportation from the Greater Portland/Vancouver metro area. In addition, we travel to Salem, areas in-between, and the Columbia River Gorge.  Please call 1-877-692-4283 or 503-969-4370 for cost and information about pick-ups from other areas.

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20. What are your office hours?

Our service is available 7-days per week, 365 days per year.  Our office hours are Monday - Friday from 7am-8pm, and Saturday  from 8am-6pm.  A reservation agent is available during office hours.

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21. Do you have any extra charges for early morning or late night reservations?

The normal driving hours for our shifts are from 4 a.m.-12 midnight. For an early morning pick-up request occurring between 3:00 a.m. and 3:59 a.m. in the Portland/Vancouver Metro. area, there is an additional $10.00 charge. For late night reservations occurring between 12:01 a.m. and 2:59 a.m. there is an additional $15.00 charge.  For non-local pick-up or drop-off service , a customized rate applies, please inquire.

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22. Do you offer credit card accounts?

Yes. Credit Card Accounts save you time each time you arrange transportation, adds convenience and limits the exchange of sensitive information.  We offer Corporate and Personal Credit Card Accounts.  For additional information, please call us at 1-877-MYCHAUF (692-4283) or local at 503-969-4370.  See also, above, billable accounts.

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23. Why do you have a pick-up location charges?

If your pickup/drop-off location is outside of DT Portland or PDX, we usually must initiate this charge.  Even though your pick-up location may be closer to your destination, because of the extra expenses for our Company associated with the travel time to the pick-up location, we may need to institute this charge. But because you do not have a significant amount of time traveling to your tour destination, you can usually choose a shorter length tour, which usually completely or mostly negates this extra charge.  Our purpose for this charge is mostly to cover direct out-of-pocket expenses to our company.

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24. How do I ask other questions?

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Contact Us

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