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 tel: 503.969.4370

toll-free: 1.877.692.4283

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FAQ'S

How do I make a reservation?

What if I have more than one pick-up location?

Do I have to give you my personal information each time I book a reservation?

Do you have a Cancellation policy?

Do you have a No-Show policy?

Do you have a Wait-Time policy?

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Do you provide service on holidays? If so, are there any additional charges?

What method of payment do you accept?

Do you offer billable accounts?

Do you offer airport services?

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Do you offer child seats?

Do you offer hourly rates for your vehicles?

Do you have Limousines?

Can you accommodate large groups of 15-passengers or more?

What are your rates?

What areas do you serve?

What are your office hours?

Do you have any extra charges for early morning or late night reservations?

Do you offer credit card accounts?

Why do you have a pick-up location charge outside of the Portland City limits?

How do I ask other questions?

 

How do I make a reservation?

Call 503-969-4370 or toll-free 1-877-692-4283 (877-MYCHAUF).

Go to  'on-line reservations' and fill in the information request form. We will contact you to confirm.  If you need service within the next 48-hours, call the phone number above.

E-mail us at admin@tourportland.com

Fax us your request at 503-261-0816.

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What if I have more than one pick-up location?

For point to point reservations;

The charge is $5 - $15 per stop.

Stops en-route are charged at $1.00 per minute following a ten (10) minute grace period.

Stops off-route will revert to the vehicles hourly rate.

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Do I have to give you my personal information each time I book a reservation?

We have a computerized network reservation system that is ONLY accessed by authorized My Chauffeur representatives. We automatically set-up a personal profile whether you live in Oregon or are a frequent Out-of-Town traveler.  Personal Profiles include your address, special instructions, important contact numbers etc.  We do not keep your credit card information on-file. 

To keep your credit card on file with us, please go to Personal and Corporate Credit Card Accounts.  Setting up a personal profile or Credit Card Account saves you time when you book your next reservation.  We never share any information with any other party.

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Do you have a Cancellation policy?

For airport service and point to point charter service, if a cancellation occurs less than two hours before a scheduled pick-up time, full charge equal to the cost of the trip plus the 20% service fee, is charged to the customer's credit card.  

For hourly and tour reservations, please see your specific contract for the cancellation / "no-show" policies, or go to reservations to view on-line submittal forms, where it is also explained.  In general, there is a non-refundable deposit required for each reservation.

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Do you have a No-Show policy?

A "no-show" fee will be charged the full trip cost, plus 20% service fee plus applicable wait time fee will be charged when the passenger fails to arrive at the designated location. 

If the passenger cannot locate the vehicle at the pickup location, call 1-877-692-4283 to avoid a "no show" fee.

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Do you have a Wait-Time policy?

A ten (10) minute grace period is granted for all pick-ups (tours and hourly reservations excluded). 

At PDX: a 1 hour (60 minutes) grace period is allowed after all domestic PDX flights, and 1 hour 30 minutes for international.  My Chauffeur monitors the status of all commercial flights.

Waiting time is charged at the rate of $1.00 per minute for the town car sedan, the hourly rate for all other vehicles, once the grace period has elapsed. 

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Do you provide service on holidays? If so, are there any additional charges?

A 20% U.S. holiday surcharge, based on the fare, stop and any waiting time will be charged to all trips on the following holidays:

New Years Day  --  Memorial Day  & Weekend--  July 4th  --  Labor Day & Weekend  --  Thanksgiving Day & Weekend  --  Christmas Day

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What method of payment do you accept?

We accept Amex, Diners Club, Discover, Visa and MasterCard. If you prefer to pay with cash or check, we request your credit card information to secure the reservation.

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Do you offer billable accounts?

We offer corporate or personal billable accounts if the company or person does at least $600 or more in business per year and uses our services on a recurring basis.  For additional information, please call us at 1-877-MYCHAUF (692-4283) or from Portland at 503-969-4370, or go to Credit Card Accounts

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Do you offer airport services

Yes we do!  We offer discount as well as executive PDX service.  Please visit our airport services website at http://www.PortlandAirporter.com.

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Do you offer child seats?

For insurance purposes, we are not able to offer company owned child seats. However, the passenger is welcome to bring their own and properly secure it in the towncars.  If we are doing the return pick-up for the passenger, we offer storage of the child seat in our warehouse at no extra charge.

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Do you offer hourly rates for your vehicles?

Limousine Service & Rates

 

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Do you have Limousines?

We have 2, 3, 8 and 14 passenger limousines. Please call 1-877-MYCHAUF or 503-969-4370 for rates and availability.

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Can you accommodate large groups of 9 passengers or more?

We offer a 9-14 passenger limo, 22-passenger combination limousine coaches  or 29-54 passenger charter buses. We can accommodate up to around 54 persons.  Call 1-877-MYCHAUF or 503-969-4370 for a rate quote and availability.

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What are your airport rates?

Airport service rates for the Greater Portland Area. 

For tour rates, go to tours and click on the individual tour.

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What areas do you serve?

We offer point to point transportation in the Greater Portland area. In addition, we travel to Salem, Albany, Corvallis, Eugene, Central Oregon, Seattle and other outlying areas. Please call 503-969-4370 for a rate quote.

We offer tour transportation from the Greater Portland/ Vancouver area. In addition, we travel to Salem, areas in-between, and the Columbia River Gorge.  Please call 1-877-692-4283 or 503-969-4370 for cost and information about pick-ups from other areas.

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What are your office hours?

Our service is available 7-days per week, 365 days per year.  Our office hours are Monday - Friday from 7am-8pm, and Saturday  from 8am-6pm.  A reservation agent is available during office hours.

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Do you have any extra charges for early morning or late night reservations?

The normal driving hours for our shifts are from 4 a.m.-12 midnight. For an early morning pick-up request occurring between 3:00 a.m. and 3:59 a.m. in the Portland/Vancouver Metro. area, there is an additional $10.00 charge. For late night reservations occurring between 12:01 a.m. and 2:59 a.m. there is an additional $15.00 charge.  For non-local pick-up or drop-off service , a customized rate applies, please inquire.

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Do you offer credit card accounts?

Credit Card Accounts save you time each time you arrange transportation, adds convenience and limits the exchange of sensitive information.  We offer Corporate and Personal Credit Card Accounts.  For additional information, please call us at 1-877-MYCHAUF (692-4283) or local at 503-969-4370.  See also, above, billable accounts.

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Why do you have a pick-up location charge outside of the Portland City limits?

Even though your pick-up location may be closer to your destination, because of the extra expenses for our Company associated with the travel time to the pick-up location, we must institute this charge, usually 10-20% of the tour cost. But because you do not have a significant amount of time traveling to your destination, you can usually choose a shorter length tour, which mostly negates this extra charge.  Our purpose of this charge is mostly to cover direct out-of-pocket expenses to our company.

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How do I ask other questions?

Contact Us

 

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24/7 Service - My Chauffeur Office Hours

503-969-4370  |  877-692-4283

(intnl: +1 503 969 4370)

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Monday - Friday

7am - 8pm (Pacific Time)

Saturday

8am - 6pm (Pacific Time)

 Sunday

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