TERMS:

Pickup Instructions/Cancellations etc:

FOR CANCELLATIONS, CLICK HERE.

PICKUP LOCATION INFO:

WAITING TIME (MY CHAUFFEUR WAITING):

Wait time charges (the vehicle hourly rate) apply at 10 minutes (1 hour for PDX airport pickups) from the scheduled pickup time or the actual driver arrival time, whichever is later.  Our drivers will generally arrive 5-10 minutes before your scheduled pick up time. Your driver will notify you by phone if he/she will arrive more than 5 minutes after the scheduled pickup time for all locations other than PDX airport.  Similarly; you should notify My Chauffeur by phone at 503-969-4370 if you will arrive more than 5 minutes after the scheduled pickup time.  Your driver will remain at the pickup location for 15 minutes before departing for ‘No-Shows’. You must notify My Chauffeur at 503-969-4370 if you will be more than 15 minutes late to retain your vehicle.  Full-fare is charged to the customer for ‘No-Shows’.

CANCELLATION & REFUND POLICY

 

CANCELLATION/CHANGE IN RESERVATION AGREEMENT: {For the Thanksgiving & Memorial day weekends, Gift Certificate holders, Airport Service & Refunds; see below}. 

A $50.00 -$200.00 deposit may be required. My Chauffeur reserves the right to cancel any reservation at any time (full refund applies).   My Chauffeur reserves the right to change any reservation schedule and to substitute or cancel stops or other features on any reservation without notice with no refund.   For a customer cancellation, you must obtain a cancellation confirmation in writing from the company staff.  Cancellations without a written confirmation will not be accepted.  If the agreed service is cancelled by the customer, the company WILL IMPOSE the applicable cancellation charges as follows: {see REFUNDS below}

  1. All reservations can be cancelled by customer within 24 hours of confirmation with no penalty. 5% of deposit minimum cancellation fee may apply for credit card processing fees imposed on My Chauffeur.

  2. If customer cancellation occurs after 24 hours of confirmation and up to 2 hours prior to reservation; up to 100% of the applicable deposit MAY be charged to your reservation agreement.  In case of cancellation, the non-refundable deposit may be used toward a credit for any future service for up to 1 year.

  3. If customer cancellation occurs less than 2 hours prior to the reservation, up to 100% of the SUB NET TOTAL MAY be charged to your reservation agreement.  In case of cancellation, the non-refundable deposit may be used toward a credit for any future service for up to 1 year. Any cancellation of the said reservation must be confirmed in writing and received by My Chauffeur no later than the time line described above. Total # of people changes may require a re-confirmation of your reservation date.

WAITING TIME (CUSTOMER WAITING):

If your vehicle is not located at the agreed upon pickup location on your arrival, it is expected that you call My Chauffeur (503-969-4370) and wait for your vehicle for a period of up to 15 minutes after calling before you cancel your reservation. If you cancel your reservation before waiting 15 minutes, you will be charged 50% of the net trip cost total. 

REFUNDS: My Chauffeur has a NO REFUND policy. In the event of a cancellation after the no penalty phase (see option A) and within the cancellation agreements (stated), all deposits may be forfeited and My Chauffeur HAS THE OPTION TO IMPOSE the cancellation policy as outlined. No refunds will be given.  In case of cancellation, the non-refundable deposit may be used toward a credit for any future service for up to 1 year.

CANCELLATION AGREEMENT (THANKSGIVING DAY & MEMORIAL DAY HOLIDAY WEEKENDS): A $100.00 -$300.00 deposit is required. My Chauffeur reserves the right to cancel any reservation (with full refund unless conditions exist which state otherwise).  My Chauffeur reserves the right to change any reservation schedule and price and to substitute or cancel stops or other features on any reservation without notice with no refund.   For a customer cancellation, you must obtain a cancellation verification number from the company staff.  Cancellations without a verification number will not be accepted.  If the agreed service is cancelled by the customer, the company HAS THE OPTION TO IMPOSE the applicable cancellation charges as follows: {see REFUNDS below}

  1. All reservations can be cancelled by customer within 24 hours of confirmation with no penalty.

  2. If customer cancellation occurs after 24 hours of confirmation and up to 30 days prior to reservation; up to 100% of the applicable deposit may be charged to your reservation agreement.  All forfeited deposits and cancellation penalties may be used toward a future My Chauffeur service for up to 1 year.

  3. If customer cancellation occurs less than 30 days prior to reservation, up to 100% of the MINIMUM TRIP CHARGE may be charged to your reservation agreement.  All deposits are forfeited.

  4. If customer cancellation occurs less than 2 hours prior to reservation, up to 100% of the SUB NET TOTAL may be charged to your reservation agreement. 

Any cancellation of the said reservation must be confirmed in writing and received by My Chauffeur no later than the time line described above; or the customers credit card may be charged. Total # of people changes may require a re-confirmation of your reservation date. 

  1. Lunch costsIf My Chauffeur is not able to get a refund on your ordered lunches, 100% of the lunch costs are added to the cancellation agreement above under items a, b, c,& d.

  2. In the event all or a portion of your deposit is refunded after 24 hours (see above), a minimum $10 processing fee will be charged to your reservation agreement.

CANCELLATION AGREEMENT (AIRPORT SERVICE): All Trips May Be Cancelled By Customer Within 24 Hours Of Reservation Confirmation With No Penalty.  If your flight is cancelled, the passenger must call My Chauffeur to cancel or confirm their new flight # at least 2 hours before scheduled PDX landing time.  If any cancellation occurs less than two (2) hours before a scheduled pick-up time, full charge equal to the cost of the trip plus the 20% service fee, is charged to the customers credit card.  2-hour cancellation notice must be by phone call or text message and must be confirmed with cancellation #.  Email cancellations will not be accepted.  The final decision with cancellation matters lies with My Chauffeur.  Above terms will be included in your reservation confirmation by email.

CANCELLATION AGREEMENT (GIFT CERTIFICATES): My Chauffeur reserves the right to cancel any reservation (with full refund).   My Chauffeur reserves the right to change any reservation schedule and price and to substitute or cancel stops or other features on any reservation without notice with no refund.   For a customer cancellation, you must obtain a cancellation verification number from the company staff.  Cancellations without a verification number will not be accepted.  If the agreed

  1. All reservations can be cancelled by customer within 24 hours of confirmation with no penalty. 

  2. If customer cancellation occurs after 24 hours of confirmation and up to 30 days prior to reservation; a $100 fee is required for groups up to 8.  A $200 fee is required for groups up to 14 or more. 

  3. If customer cancellation occurs less than 30 days prior to reservation, a $100 fee is required for groups up to 8.  A $200 fee is required for groups up to 14 or more. 

  4. If customer cancellation occurs less than 2 hours prior to reservation, up to 100% of the Gift Certificate value may be charged to your reservation agreement. 

Any cancellation of the said reservation must be confirmed in writing and received by My Chauffeur no later than the time line described above; or the customers credit card may be charged. Total # of people changes may require a re-confirmation of your reservation date.