Prom Cancellation Agreement

1.     CANCELLATION AGREEMENT: Up to 50% of total charge deposit is required at confirmation. My Chauffeur reserves the right to cancel any tour (with full refund).   My Chauffeur reserves the right to change any tour schedule and price and to substitute or cancel stops or other features on any tour without notice with no refund.   For a customer cancellation, you must obtain a cancellation verification number from the company staff.  Cancellations without a verification number will not be accepted.  If the agreed service is cancelled by the customer, the company HAS THE OPTION TO IMPOSE the applicable cancellation charges as follows: {see REFUNDS below}

1.        All reservations may be cancelled by customer within 24 hours of the reservation confirmation with ‘no penalty’, and your deposit will be returned.  $10 minimum cancellation fee applies.

2.        Amount owed is also refunded in the event of a service failure on the part of My Chauffeur Company.  The $ amount refunded is directly in proportion to the % of the service failures to the full reservation agreement.  In other words, if 33% of your reservation is a service failure, then 33% of your amount owed is refunded.

3.        If customer cancellation occurs after the grace period (see item #1 above) and less than 28 days prior to ‘reservation’, up to the 100% of total charge applicable deposit may be charged to your reservation agreement.  {see REFUNDS below}

4.        If customer cancellation occurs less than 2 hours prior to ‘reservation’, up to 100% of the NET TOTAL may be charged to your reservation agreement.

Any cancellation of the said reservation must be confirmed in writing and received by My Chauffeur no later than the time line described above; or the customer’s credit card may be charged. Total # of people changes may require a re-confirmation of your reservation date. 

3.     REFUNDS: In the event of a cancellation after the ‘no penalty’ phase and within the cancellation agreement (stated above), all deposits may be forfeited. If we are able to re-book your cancelled reservation date and vehicle with a different party, we will refund in part or in full your deposit.  Minimum cancellation fee after the ‘no penalty’ period is $10.00 and up to 100% of the deposit if we turned down other reservation requests to accommodate your prom group.  Partial refunds during the "‘2 hours prior to charter’ cancellation period" may apply at Company's discretion.  The final decision with cancellation matters though, rests solely with My Chauffeur Company.