FAQ'S
1. Are your tours private?
Yes, all our tours are private (unless requested or notified otherwise) and can be customized to our guests’ interests.
2. Will there be other people on my tour?
To maintain the quality of our premium tours, each trip is completely private (unless requested or notified otherwise during the booking process) and will consist of your group and a dedicated private tour guide only.
3. Are your tours only in English?
English only. AI translation services are available. Please inquire.
4. Are your tours suitable for kids?
Yes. Even though our tours are geared towards adults, our tour guides are fun, dynamic, and experienced in managing (and entertaining!) groups with kids.
5. What happens if it is raining on the day of my tour?
We conduct our tours rain or shine! You are advised to carry an umbrella and dress appropriately for weather conditions. In the case of severe weather conditions (such as a storm) and your tour is suspended, we may either offer you a partial or full refund of your ticket depending on the circumstances. Please contact us ASAP if you are considering cancelling because of weather.
6. Is transport included in the price of your tours?
Your dedicated guide will pick you up from your accommodation or agreed meeting point, and will be happy to assist you in purchasing public transport tickets, but public transportation costs are not included in a standard ticket price. For the simplest touring experience, opt for a chauffeured vehicle to take you to and from each location. See prices on each individual tour page for a chauffeured vehicle option or click HERE for our general price guidelines.
7. Is lunch included on the tours?
For the majority of our tours, lunch is at your own cost. However, we are happy to give recommendations (and make reservations) for you at classic destinations or the best-kept secrets on the food scene.
8. Do you accommodate large groups on your tours?
Absolutely! We offer customization tours that cater to large groups of up to 50+ persons in a single vehicle and more in multiple vehicles. Please inquire, and we will respond to your request with a tailored option just for you. Call 503-969-4370 for a rate quote and availability.
9. What is your cancellation policy?
Cancellation Policy
10. Can you cater to dietary requirements?
My Chauffeur will do our very best to accommodate vegetarians/vegans and most food restrictions when making restaurant reservations. However, we cannot make any guarantees on behalf of the establishment you wish to dine at. Please let us know about any restrictions or allergies you may have within 48 hours of your purchase so we can endeavor to make the necessary arrangements.
11. What destinations do you operate in?
My Chauffeur run tours in NW Oregon. Please visit our tour page directory for a detailed list of our tour offerings and destinations.
12. How do I make a reservation? Choose One;
13. What if I have more than one pick-up location?
You may have multiple PU locations, however, tour time starts at the scheduled pickup time for the 1st location and ends at the final (last) drop-off location.
14. Do I have to give you my personal information each time I book a reservation?
We have a computerized network reservation system that is ONLY accessed by authorized My Chauffeur representatives. We automatically set-up a personal profile whether you live in Oregon or are a frequent Out-of-Town traveler. Personal Profiles include your address, special instructions, important contact numbers etc. We do not keep your credit card information on-file.
To keep your credit card on file with us, please contact us or state so on the reservation form. Setting up a personal profile/Credit Card Account saves you time when you book your next reservation, and limits the exchange of sensitive information. We never share any information with any other party.
15. Do you have a No-Show policy?
A "no-show" fee (related to the cancellation fee) will be charged the full trip cost when the passenger fails to arrive at the designated location. If the passenger cannot locate the vehicle at the pickup location, call 503-969-4370 to avoid a "no show" fee. No-show fees apply at 29 minutes past scheduled departure time.
16. Do you have a Wait-Time policy?
17. Do you provide service on holidays? If so, are there any additional charges?
We provide services on all holidays except Christmas Day and New Years day. No additional charges.
18. What method of payment do you accept?
We accept Amex, Diners Club, Discover, Visa and MasterCard. We accept Apple Pay if pre-arranged. If you prefer to pay with cash or business check, we may request your credit card information to secure your reservation.
19. Do you offer personal or corporate billable accounts?
Yes. Please inquire.
20. Do you offer airport services?
Yes, click HERE.
21. Seat Belt Usage/Child Restraint Laws
My Chauffeur complies with Oregon State Law regarding the use of seat belts and child restraints.
The following are general descriptions of Oregon's safety belt and child restraint laws. Specific wording of statutory requirements can be found HERE.
ADULT BELT LAW
Oregon law requires that all motor vehicle operators and passengers be properly secured with a safety belt or safety harness, unless all safety-belt equipped seating positions are occupied by other persons. This applies to passenger cars, pick up trucks, motorhomes, and fee-based people transport carrying fifteen or fewer persons. Limited exemptions are allowed under ORS 811.215. Vehicle owners are required to maintain belt systems in working order.
CHILD RESTRAINT LAW
Child passengers must be restrained in approved child safety seats until they weigh forty pounds or reach the upper weight limit for the car seat in use. Infants must ride rear-facing until they reach both one year of age AND twenty pounds.
BOOSTER SEAT LAW
Children over forty pounds or who have reached the upper weight limit for their forward-facing car seat must use boosters to 4'9" tall or age eight and the adult belt fits correctly.
CHANGE TO CHILD SEAT LAW effective January 2012: Current law requires children to move from a child seat to a booster after forty pounds. House Bill 3590 signed by Governor 6/9/2011 will allow continued use of child seats up to the highest weight limit allowed by the seat manufacturer, as an alternative to boosters, for children over forty pounds but under age eight or less than 4'9" tall.
COMMERCIAL VEHICLES
Oregon's safety belt law requires occupants of privately-owned commercial vehicles transporting 15 or fewer persons to use safety restraints including occupants of shuttles, taxis, limousines and vans. Among these types of vehicles, taxi cab drivers and vehicles originally manufactured without seatbelts are the only occupants excepted from this rule.
The law specifies that drivers of these vehicles are not responsible for ensuring that any of the passengers buckle up. Passengers over 16 years of age are responsible for securing their own safety belt and also for ensuring that any child accompanying them is properly restrained.
ORS Definitions
NATIONAL "BEST PRACTICE" RECOMMENDATIONS
Click for the latest national best practices recommendations from USDOT National Highway Traffic Safety.
BELT OR BOOSTER?
Belt fit can vary greatly from one vehicle to another and one child to another. If your child meets Oregon's legal requirements for moving from a booster seat to safety belt but you still have doubts about whether your child fits in the belt in your particular vehicle, then the following simple test can help. Place your child in the vehicle without a booster seat and then ask these questions. Until you can answer YES to all of the questions, your child should stay in a booster seat.
ORS 811.220 The Director of Transportation shall issue a certificate of exemption under ORS 811.215 for any person on whose behalf a statement signed by a physician is presented to the Department of Transportation. For a physician's statement to qualify under this section, the physician giving the statement must set forth reasons in the statement why the use of a child safety seat system, or safety belt or safety harness by the person would be impractical or harmful to the person by reason of physician condition, medical problem or body size.
A safety restraint exemption cannot be issued for commercial drivers per Federal Code 392-16.
Faxes can not be accepted. Please send in ORIGINAL copies only.
Safety Belt Medical Exemption Form
For more information, please contact Melody McGee, Seatbelt Medical Exemption Coordinator:
(503) 986-3590
Child Passenger Safety Training, Information & Referral, Seat Distribution Programs:
ACTS Oregon Child Safety Seat Resource Center
(503) 643-5620 (Portland Area)
(877) 793-2608
http://www.childsafetyseat.org/calendar.html
22. Do you transport pets?
No. Service pet exceptions may apply. Please inquire.
23. Do you offer child seats?
For insurance purposes, we are not able to offer company owned child seats. However, the passenger is welcome to bring their own and properly secure it in the vehicles. For airporters: If we are doing the return pick-up for the passenger, we offer storage of the child seat in our warehouse at no extra charge.
24. Do you offer hourly rates for your vehicles?
Yes, please see Limousine Service & Rates
25. Do you have Limousines?
Please inquire about our vehicle types.
26. What are your rates?
Tour Rates
27. What are your office hours?
Our service is available 7-days per week, 365 days per year. Our office hours are Daily from 7am-9pm. A reservation agent is available during office hours.
28. Do you have any extra charges for early morning or late night reservations?
For airporters only. please see our airporter page.
29. Why do you sometimes have pick-up/drop-off location charges?
If your pickup/drop-off location is outside of DT Portland or PDX, we often must initiate this charge. Even though your pick-up location may be closer to your destination, because of the extra expenses for our Company associated with the travel time to the pick-up location, we may need to institute this charge. But because you do not have a significant amount of travel time to your tour destination, you can usually choose a shorter length tour, which typically minimizes or nullifies this extra charge. Our purpose for this charge is to cover direct out-of-pocket expenses to our company.
30. How do I ask other questions?
Contact Us
1. Are your tours private?
Yes, all our tours are private (unless requested or notified otherwise) and can be customized to our guests’ interests.
2. Will there be other people on my tour?
To maintain the quality of our premium tours, each trip is completely private (unless requested or notified otherwise during the booking process) and will consist of your group and a dedicated private tour guide only.
3. Are your tours only in English?
English only. AI translation services are available. Please inquire.
4. Are your tours suitable for kids?
Yes. Even though our tours are geared towards adults, our tour guides are fun, dynamic, and experienced in managing (and entertaining!) groups with kids.
5. What happens if it is raining on the day of my tour?
We conduct our tours rain or shine! You are advised to carry an umbrella and dress appropriately for weather conditions. In the case of severe weather conditions (such as a storm) and your tour is suspended, we may either offer you a partial or full refund of your ticket depending on the circumstances. Please contact us ASAP if you are considering cancelling because of weather.
6. Is transport included in the price of your tours?
Your dedicated guide will pick you up from your accommodation or agreed meeting point, and will be happy to assist you in purchasing public transport tickets, but public transportation costs are not included in a standard ticket price. For the simplest touring experience, opt for a chauffeured vehicle to take you to and from each location. See prices on each individual tour page for a chauffeured vehicle option or click HERE for our general price guidelines.
7. Is lunch included on the tours?
For the majority of our tours, lunch is at your own cost. However, we are happy to give recommendations (and make reservations) for you at classic destinations or the best-kept secrets on the food scene.
8. Do you accommodate large groups on your tours?
Absolutely! We offer customization tours that cater to large groups of up to 50+ persons in a single vehicle and more in multiple vehicles. Please inquire, and we will respond to your request with a tailored option just for you. Call 503-969-4370 for a rate quote and availability.
9. What is your cancellation policy?
Cancellation Policy
10. Can you cater to dietary requirements?
My Chauffeur will do our very best to accommodate vegetarians/vegans and most food restrictions when making restaurant reservations. However, we cannot make any guarantees on behalf of the establishment you wish to dine at. Please let us know about any restrictions or allergies you may have within 48 hours of your purchase so we can endeavor to make the necessary arrangements.
11. What destinations do you operate in?
My Chauffeur run tours in NW Oregon. Please visit our tour page directory for a detailed list of our tour offerings and destinations.
12. How do I make a reservation? Choose One;
- Call 503-969-4370
- Submit the on-line reservation form
- E-mail us at admin@tourportland.com
13. What if I have more than one pick-up location?
You may have multiple PU locations, however, tour time starts at the scheduled pickup time for the 1st location and ends at the final (last) drop-off location.
14. Do I have to give you my personal information each time I book a reservation?
We have a computerized network reservation system that is ONLY accessed by authorized My Chauffeur representatives. We automatically set-up a personal profile whether you live in Oregon or are a frequent Out-of-Town traveler. Personal Profiles include your address, special instructions, important contact numbers etc. We do not keep your credit card information on-file.
To keep your credit card on file with us, please contact us or state so on the reservation form. Setting up a personal profile/Credit Card Account saves you time when you book your next reservation, and limits the exchange of sensitive information. We never share any information with any other party.
15. Do you have a No-Show policy?
A "no-show" fee (related to the cancellation fee) will be charged the full trip cost when the passenger fails to arrive at the designated location. If the passenger cannot locate the vehicle at the pickup location, call 503-969-4370 to avoid a "no show" fee. No-show fees apply at 29 minutes past scheduled departure time.
16. Do you have a Wait-Time policy?
- Point to Point services and airport services have a ten (10) minute grace period granted for all pick-ups before additional charges are accessed.
- Tours and hourly reservations are excluded from wait times. However, no-show fees apply at 29 minutes past scheduled departure time.
17. Do you provide service on holidays? If so, are there any additional charges?
We provide services on all holidays except Christmas Day and New Years day. No additional charges.
18. What method of payment do you accept?
We accept Amex, Diners Club, Discover, Visa and MasterCard. We accept Apple Pay if pre-arranged. If you prefer to pay with cash or business check, we may request your credit card information to secure your reservation.
19. Do you offer personal or corporate billable accounts?
Yes. Please inquire.
20. Do you offer airport services?
Yes, click HERE.
21. Seat Belt Usage/Child Restraint Laws
My Chauffeur complies with Oregon State Law regarding the use of seat belts and child restraints.
The following are general descriptions of Oregon's safety belt and child restraint laws. Specific wording of statutory requirements can be found HERE.
ADULT BELT LAW
Oregon law requires that all motor vehicle operators and passengers be properly secured with a safety belt or safety harness, unless all safety-belt equipped seating positions are occupied by other persons. This applies to passenger cars, pick up trucks, motorhomes, and fee-based people transport carrying fifteen or fewer persons. Limited exemptions are allowed under ORS 811.215. Vehicle owners are required to maintain belt systems in working order.
CHILD RESTRAINT LAW
Child passengers must be restrained in approved child safety seats until they weigh forty pounds or reach the upper weight limit for the car seat in use. Infants must ride rear-facing until they reach both one year of age AND twenty pounds.
BOOSTER SEAT LAW
Children over forty pounds or who have reached the upper weight limit for their forward-facing car seat must use boosters to 4'9" tall or age eight and the adult belt fits correctly.
CHANGE TO CHILD SEAT LAW effective January 2012: Current law requires children to move from a child seat to a booster after forty pounds. House Bill 3590 signed by Governor 6/9/2011 will allow continued use of child seats up to the highest weight limit allowed by the seat manufacturer, as an alternative to boosters, for children over forty pounds but under age eight or less than 4'9" tall.
COMMERCIAL VEHICLES
Oregon's safety belt law requires occupants of privately-owned commercial vehicles transporting 15 or fewer persons to use safety restraints including occupants of shuttles, taxis, limousines and vans. Among these types of vehicles, taxi cab drivers and vehicles originally manufactured without seatbelts are the only occupants excepted from this rule.
The law specifies that drivers of these vehicles are not responsible for ensuring that any of the passengers buckle up. Passengers over 16 years of age are responsible for securing their own safety belt and also for ensuring that any child accompanying them is properly restrained.
ORS Definitions
NATIONAL "BEST PRACTICE" RECOMMENDATIONS
Click for the latest national best practices recommendations from USDOT National Highway Traffic Safety.
BELT OR BOOSTER?
Belt fit can vary greatly from one vehicle to another and one child to another. If your child meets Oregon's legal requirements for moving from a booster seat to safety belt but you still have doubts about whether your child fits in the belt in your particular vehicle, then the following simple test can help. Place your child in the vehicle without a booster seat and then ask these questions. Until you can answer YES to all of the questions, your child should stay in a booster seat.
- Can the child sit all the way back against the vehicle seat?
- Do the child's knees bend comfortably at the edge of the seat?
- Does the shoulder belt cross the shoulder between the neck and arm?
- Is the lap belt as low as possible, touching the thighs?
- Can the child stay comfortably seated like this for the whole trip?
ORS 811.220 The Director of Transportation shall issue a certificate of exemption under ORS 811.215 for any person on whose behalf a statement signed by a physician is presented to the Department of Transportation. For a physician's statement to qualify under this section, the physician giving the statement must set forth reasons in the statement why the use of a child safety seat system, or safety belt or safety harness by the person would be impractical or harmful to the person by reason of physician condition, medical problem or body size.
A safety restraint exemption cannot be issued for commercial drivers per Federal Code 392-16.
Faxes can not be accepted. Please send in ORIGINAL copies only.
Safety Belt Medical Exemption Form
For more information, please contact Melody McGee, Seatbelt Medical Exemption Coordinator:
(503) 986-3590
Child Passenger Safety Training, Information & Referral, Seat Distribution Programs:
ACTS Oregon Child Safety Seat Resource Center
(503) 643-5620 (Portland Area)
(877) 793-2608
http://www.childsafetyseat.org/calendar.html
22. Do you transport pets?
No. Service pet exceptions may apply. Please inquire.
23. Do you offer child seats?
For insurance purposes, we are not able to offer company owned child seats. However, the passenger is welcome to bring their own and properly secure it in the vehicles. For airporters: If we are doing the return pick-up for the passenger, we offer storage of the child seat in our warehouse at no extra charge.
24. Do you offer hourly rates for your vehicles?
Yes, please see Limousine Service & Rates
25. Do you have Limousines?
Please inquire about our vehicle types.
26. What are your rates?
Tour Rates
27. What are your office hours?
Our service is available 7-days per week, 365 days per year. Our office hours are Daily from 7am-9pm. A reservation agent is available during office hours.
28. Do you have any extra charges for early morning or late night reservations?
For airporters only. please see our airporter page.
29. Why do you sometimes have pick-up/drop-off location charges?
If your pickup/drop-off location is outside of DT Portland or PDX, we often must initiate this charge. Even though your pick-up location may be closer to your destination, because of the extra expenses for our Company associated with the travel time to the pick-up location, we may need to institute this charge. But because you do not have a significant amount of travel time to your tour destination, you can usually choose a shorter length tour, which typically minimizes or nullifies this extra charge. Our purpose for this charge is to cover direct out-of-pocket expenses to our company.
30. How do I ask other questions?
Contact Us