Pricing & Billing - Terms/Conditions & Cancellation Policy
ADDITIONAL COSTS MAY APPLY:
ACCOUNTS: MY CHAUFFEUR RESERVES THE RIGHT TO CHARGE ABOVE YOUR STANDARD RATE BEFORE OR AFTER YOUR TRIP RESERVATION FOR THE FOLLOWING: (Additional $ amounts may or may not be included in your trip confirmation)
My Chauffeur HAS THE OPTION To Impose Additional Fees During The Following Times:
Peak Traffic Times:
If we anticipate a 20 minute total (from and to your pickup location) or more delay, we will impose an additional charge (below; and itemized or included in pricing on your trip confirmation). If the delay turns out to be less than 15 minutes total (by My Chauffeur calculations), we will remove this additional charge. Conversely, if we do not anticipate a significant delays, but there is a similar delay, My Chauffeur HAS THE OPTION to impose these charges during or after the trip.
Late Night/Early Morning: (applied at flight touchdown. If your scheduled landing time is between these times or if your flight is delayed, these additional costs will apply). These additional charges may be added during your trip or after the completion of your trip.
ACCOUNTS: MY CHAUFFEUR RESERVES THE RIGHT TO CHARGE ABOVE YOUR STANDARD RATE BEFORE OR AFTER YOUR TRIP RESERVATION FOR THE FOLLOWING: (Additional $ amounts may or may not be included in your trip confirmation)
- Significant delays caused by traffic (25+ minutes) to and from your drop-off location will invoke an additional charge. (Up to 50% above your standard rate)
My Chauffeur HAS THE OPTION To Impose Additional Fees During The Following Times:
Peak Traffic Times:
If we anticipate a 20 minute total (from and to your pickup location) or more delay, we will impose an additional charge (below; and itemized or included in pricing on your trip confirmation). If the delay turns out to be less than 15 minutes total (by My Chauffeur calculations), we will remove this additional charge. Conversely, if we do not anticipate a significant delays, but there is a similar delay, My Chauffeur HAS THE OPTION to impose these charges during or after the trip.
- 6:00AM - 9:30AM Monday - Friday: Up to 50% additional cost, but is typically a $15-$25 chg.
- 2:00PM - 7:00PM Monday - Friday: Up to 50% additional cost, but is typically a $15-$25 chg.
Late Night/Early Morning: (applied at flight touchdown. If your scheduled landing time is between these times or if your flight is delayed, these additional costs will apply). These additional charges may be added during your trip or after the completion of your trip.
- 11:01PM - 12:00AM flight touchdown: $15 ADDITIONAL CHG. APPLIES. 20% for trips of $100 or more.
- 12:01AM - 1:00AM flight touchdown: $25 ADDITIONAL CHG. APPLIES. 20% for trips of $125 or more.
- 1:01AM - 2:59AM flight touchdown: $35 ADDITIONAL CHG. APPLIES. 20% for trips of $150 or more.
A FINAL TRIP AUDIT BY MANAGEMENT IS ALWAYS PERFORMED WHEN ADDITIONAL CHARGES ARE APPLIED.
Allow yourself PLENTY of travel time, especially during rush hour. If you cancel due to lack of time to get to or from PDX airport, a cancellation fee up to the Net Total may apply. This rule applies even if your driver is a little behind-schedule (up to 15 mins.) for pickup. We recommend a pickup at least 2-3 hours before departure for domestic flights and 3-4 hours before departure for international flights to account for potential traffic delays.
For TERMS/CONDITIONS below, GRIDLOCK ALERT.
For TERMS/CONDITIONS below, GRIDLOCK ALERT.
PORTLAND METRO GRIDLOCK ALERT
MY CHAUFFEUR LLC. WILL NOT BE HELD RESPONSIBLE for Clients missing their flights due to GRIDLOCK TRAFFIC.
IT IS STRONGLY RECOMMENDED for Clients to call our office to reconfirm and change their pickup time if needed, for all departure services.
Oregon Department of Transportation determines these travel dates every year during the holiday seasons, when the President visits, or severe weather such as snow or ice storms.
Please be aware: during snow or ice storms, we may be forced to cancel your trip, so have a backup plan in place.
Portland Metro suffers what is known as gridlock, this occurs due to extremely high traffic volume. The cross-roads can also get jammed with so much traffic to the point where the cars cannot move in any direction.
ALL CLIENTS TRAVELLING DURING GRIDLOCK TRAFFIC DAYS OR TIMES MUST TAKE THIS INFORMATION INTO CONSIDERATION AND PLAN AHEAD TO AVOID INCONVENIENCING THEIR TRAVEL PLANS AND TRANSPORTATION COMMUTE.
MY CHAUFFEUR LLC. WILL NOT BE HELD RESPONSIBLE for Clients missing their flights due to GRIDLOCK TRAFFIC.
IT IS STRONGLY RECOMMENDED for Clients to call our office to reconfirm and change their pickup time if needed, for all departure services.
Oregon Department of Transportation determines these travel dates every year during the holiday seasons, when the President visits, or severe weather such as snow or ice storms.
Please be aware: during snow or ice storms, we may be forced to cancel your trip, so have a backup plan in place.
Portland Metro suffers what is known as gridlock, this occurs due to extremely high traffic volume. The cross-roads can also get jammed with so much traffic to the point where the cars cannot move in any direction.
ALL CLIENTS TRAVELLING DURING GRIDLOCK TRAFFIC DAYS OR TIMES MUST TAKE THIS INFORMATION INTO CONSIDERATION AND PLAN AHEAD TO AVOID INCONVENIENCING THEIR TRAVEL PLANS AND TRANSPORTATION COMMUTE.
Amount of Luggage: Amounts of luggage determines the vehicle passenger capacity.
Customer is responsible, based on My Chauffeur recommendations, for choosing the appropriate vehicle for your amount of luggage. Cancellations at PDX because of luggage issues, or for any other reason, will result in full-fare charged to the customer's credit card account. Luggage space details are below: (please contact us if you have large amounts and/or over-size luggage)
2-4 Pass Lexus sedan: Limited. Trunk space is considered medium/large. Limited inside luggage room especially with 3-4 persons.
Customer is responsible, based on My Chauffeur recommendations, for choosing the appropriate vehicle for your amount of luggage. Cancellations at PDX because of luggage issues, or for any other reason, will result in full-fare charged to the customer's credit card account. Luggage space details are below: (please contact us if you have large amounts and/or over-size luggage)
2-4 Pass Lexus sedan: Limited. Trunk space is considered medium/large. Limited inside luggage room especially with 3-4 persons.
- Up to 2 passengers with big bags
- Up to 3 passengers with moderate luggage
- Up to 4 passengers with carry-on luggage + 2-3 small pieces.
- 4-8 Pass Stretch Limo: Average (limited) trunk space for town car sedan. Limited inside the vehicle space is available especially if your party is 6 persons or less. Front seat space is also available. With 6-8 persons with a good amount of luggage (4+ large bags or over-size) we would recommended the shuttle bus.
- 12-16 Pass Limo/Shuttle Bus: 112 cubic feet storage space in the back + inside space when needed.
DISCOUNTS MAY APPLY:
- 5% CASH DISCOUNT: Exact change is required as your driver carries no change.
- 1st-time user - $10 Instant Coupon; code: 1st-time$10. New reservations only please.
- Seniors (10%; 65 & over, I.D. required from purchaser) and Students (10% Discount; 15% automatic driver gratuity; Families with students excluded; I.D. required from purchaser; code: Student10% or Senior10%) Senior and student discounts do not apply with billed accounts or pre-paid accounts)
- Military/Ex-military (10%; Families with military excluded; I.D. required from purchaser; code: Military10%)
PRICING/QUOTES:
Rate is by mileage, reservation date & time, person # & the amount of luggage. The amount of luggage will determine the person capacity of any vehicle. My Chauffeur will make a recommendation for a vehicle based on the amount of people and luggage and then you decide which vehicle to order. NOTE: In the event that luggage space runs out, the remaining pieces of luggage will need to go inside the vehicle and/or on people's laps and/or an additional vehicle ordered.
Our Rates:
The Flat Rate is calculated using a minimum fare of $45 and these average city rates:
Rate is by mileage, reservation date & time, person # & the amount of luggage. The amount of luggage will determine the person capacity of any vehicle. My Chauffeur will make a recommendation for a vehicle based on the amount of people and luggage and then you decide which vehicle to order. NOTE: In the event that luggage space runs out, the remaining pieces of luggage will need to go inside the vehicle and/or on people's laps and/or an additional vehicle ordered.
Our Rates:
The Flat Rate is calculated using a minimum fare of $45 and these average city rates:
- Black car sedan - $3.00 per mile*
- Stretch Limo - $5.00 per mile*
- Limo Bus/Shuttle Bus - $7.00 per mile*
Terms/Conditions
CANCELLATIONS AND LATE CANCELLATIONS
ALL CANCELLATIONS MUST BE MADE 24 HOURS PRIOR TO THE DAY OF TRANSPORTATION. SERVICES CANCELLED AFTER 24 HOURS OR ON THE SAME DAY OF THE TRANSFER, THE CLIENT MAY BE CHARGED UP TO THE FULL FARE. 24-hour cancellation notice must be by phone call or text message and must be confirmed with cancellation #. Email cancellations will not be accepted. The final decision with cancellation matters lies with My Chauffeur.
FLIGHT CHANGES AND MISSED FLIGHTS
Client must call our office 1-503-969-4370 right away to provide new flight information.
Our office will make the modifications and Dispatch will have the Driver waiting on location accordingly.
MY CHAUFFEUR LLC. WILL NOT BE HELD RESPONSIBLE FOR CLIENTS ARRIVING ON A FLIGHT, OUR OFFICE WAS NOT MADE AWARE OF.
The Dispatch department monitors flight provided on the client's reservation only.
CUSTOMS, ARRIVALS AND WAITING TIME
IT IS CLIENTS RESPONSIBILITY TO CONTACT OFFICE 1-503-969-4370 UPON ARRIVAL
Drivers will wait on location 1 hour for domestic flights and 2 hours for international flights. From the time flight arrives at the gate, UNLESS OTHERWISE NOTED ON YOUR TRIP CONFIRMATION.
After waiting time has expired and no contact is made, Driver will be released full charges will apply.
If additional waiting time is needed, Client must contact our office right away.
Additional waiting time is $45.00 per 1/2 hour and will be added to your trip charge.
If the Client does not agree to waiting time the driver will be released after the policy waiting time has expired.
BAGGAGE & LOST BAGGAGE
Clients will be responsible for collecting all baggage upon arrival at the airport and at the drop off destination from vehicle.
Lost baggage by airlines or items left in the vehicle will be Client’s responsibility.
If additional waiting time is needed, Client must contact office right away.
Additional waiting time is $45.00 per 1/2 hour and will be added to your trip charge.
If Client does not agree to waiting time the driver will be released after the policy waiting time has expired.
CRUISE SHIPS, PIERS AND TRAIN STATION PICKUPS
IT IS THE CLIENTS RESPONSIBILITY TO CONTACT OUR OFFICE 1-503-969-4370 UPON ARRIVAL FROM CRUISE SHIP OR TRAIN.
Client must to call our office to give the location where they are standing or waiting by.
Should the Clients fail to call our office to provide us with their location and the Driver does not make contact the Client will be charged full fare.
Driver will wait on location for 45 minutes after no contact with the Client, Driver will be released.
If additional waiting time is needed, Client must contact office right away.
Additional waiting time is $45.00 per 1/2 hour and will be added to your trip charge.
If Client does not agree to waiting time the driver will be released after the policy waiting time has expired.
DEPARTURE SERVICES AND WAITING TIME
IT IS THE CLIENTS RESPONSIBILITY TO CONTACT OUR OFFICE 1-503-969-4370
Clients must call our office 24 hours prior to their transportation service to reconfirm or change their pickup time.
MY CHAUFFEUR LLC. cannot guarantee any changes requested on the same day of service.
Our pickup time policy for domestic flights is recommended 3 hours prior to departure and 4 hours for international flights prior to departure. Please keep this in mind when calling our office.
Pickup point from all hotels are outside the main entrance of the hotel. Driver will wait on location for 45 minutes after no contact with the Client, Driver will be released full charges will apply.
MY CHAUFFEUR LLC. WILL NOT BE HELD RESPONSIBLE if the Client selects a pickup time that will jeopardize getting to the airport late or miss their flight.
ALL CANCELLATIONS MUST BE MADE 24 HOURS PRIOR TO THE DAY OF TRANSPORTATION. SERVICES CANCELLED AFTER 24 HOURS OR ON THE SAME DAY OF THE TRANSFER, THE CLIENT MAY BE CHARGED UP TO THE FULL FARE. 24-hour cancellation notice must be by phone call or text message and must be confirmed with cancellation #. Email cancellations will not be accepted. The final decision with cancellation matters lies with My Chauffeur.
FLIGHT CHANGES AND MISSED FLIGHTS
Client must call our office 1-503-969-4370 right away to provide new flight information.
Our office will make the modifications and Dispatch will have the Driver waiting on location accordingly.
MY CHAUFFEUR LLC. WILL NOT BE HELD RESPONSIBLE FOR CLIENTS ARRIVING ON A FLIGHT, OUR OFFICE WAS NOT MADE AWARE OF.
The Dispatch department monitors flight provided on the client's reservation only.
CUSTOMS, ARRIVALS AND WAITING TIME
IT IS CLIENTS RESPONSIBILITY TO CONTACT OFFICE 1-503-969-4370 UPON ARRIVAL
Drivers will wait on location 1 hour for domestic flights and 2 hours for international flights. From the time flight arrives at the gate, UNLESS OTHERWISE NOTED ON YOUR TRIP CONFIRMATION.
After waiting time has expired and no contact is made, Driver will be released full charges will apply.
If additional waiting time is needed, Client must contact our office right away.
Additional waiting time is $45.00 per 1/2 hour and will be added to your trip charge.
If the Client does not agree to waiting time the driver will be released after the policy waiting time has expired.
BAGGAGE & LOST BAGGAGE
Clients will be responsible for collecting all baggage upon arrival at the airport and at the drop off destination from vehicle.
Lost baggage by airlines or items left in the vehicle will be Client’s responsibility.
If additional waiting time is needed, Client must contact office right away.
Additional waiting time is $45.00 per 1/2 hour and will be added to your trip charge.
If Client does not agree to waiting time the driver will be released after the policy waiting time has expired.
CRUISE SHIPS, PIERS AND TRAIN STATION PICKUPS
IT IS THE CLIENTS RESPONSIBILITY TO CONTACT OUR OFFICE 1-503-969-4370 UPON ARRIVAL FROM CRUISE SHIP OR TRAIN.
Client must to call our office to give the location where they are standing or waiting by.
Should the Clients fail to call our office to provide us with their location and the Driver does not make contact the Client will be charged full fare.
Driver will wait on location for 45 minutes after no contact with the Client, Driver will be released.
If additional waiting time is needed, Client must contact office right away.
Additional waiting time is $45.00 per 1/2 hour and will be added to your trip charge.
If Client does not agree to waiting time the driver will be released after the policy waiting time has expired.
DEPARTURE SERVICES AND WAITING TIME
IT IS THE CLIENTS RESPONSIBILITY TO CONTACT OUR OFFICE 1-503-969-4370
Clients must call our office 24 hours prior to their transportation service to reconfirm or change their pickup time.
MY CHAUFFEUR LLC. cannot guarantee any changes requested on the same day of service.
Our pickup time policy for domestic flights is recommended 3 hours prior to departure and 4 hours for international flights prior to departure. Please keep this in mind when calling our office.
Pickup point from all hotels are outside the main entrance of the hotel. Driver will wait on location for 45 minutes after no contact with the Client, Driver will be released full charges will apply.
MY CHAUFFEUR LLC. WILL NOT BE HELD RESPONSIBLE if the Client selects a pickup time that will jeopardize getting to the airport late or miss their flight.
VEHICLES: My Chauffeur will endeavor to maintain the vehicle contracted for; BUT SPECIFIC VEHICLES OR TYPE OF VEHICLES ARE NOT GUARANTEED; SEE BELOW (RIGHT TO SUBSTITUTE EQUIPMENT). However, the vehicle is guaranteed to accommodate for the person # contracted for in your reservation – If a vehicle change is necessary, your cost will not go higher. If a vehicle 'downgrade' is necessary, your cost may lower to reflect the other vehicle costs, if applicable. All vehicles are clean & not smoked in. Private service is guaranteed. The amount of luggage will affect vehicle person capacity or selection of vehicle.
** The amount of luggage will affect vehicle person capacity.
- 2-4 PASS. EXECUTIVE LEXUS SEDAN (2-4 pass.**) - Executive Lexus or town car sedan is a newer vehicle and seats 2-4 adults comfortably, 4 person max. capacity.
Executive-class LEXUS comes with these options:- DVD
- Moon/Sun Roof
- leather seating
- AUX jack (There is no power outlet other than a cigarette lighter and no USB jack)
- complimentary water
- ice, soda pop & glassware etc. (ON REQUEST and may be at additional cost)
- & 'black tie' chauffeur...
- Stretch Limo (4-8 pass.**) - Seats 6-8 adults comfortably; 8 person max. capacity. Rate is approximately 150%* of the base rate ('Executive town car' sedan).
8 pass. stretch limo for comes with these options:- Mobile office (AUX jack, electric outlet for laptop, cell phone etc.)
- reading lamps
- 3 custom walnut bar with stainless steel
- Full-tint windows
- DVD
- Moon/Sun Roof
- leather/leatherette seating
- complimentary water
- ice, soda pop & glassware etc. (ON REQUEST and may be at additional cost)
- & 'black tie' chauffeur...
- Limo Bus (12-16 pass.**) - Seats up to 12-16 adults comfortably; 16 person max. capacity. Rate is approximately 200%* of the base rate ('Executive town car' sedan).
Limo Bus for comes with these options:- reading lamps
- 3 custom walnut bar with stainless steel
- Half-tint tour windows
- DVD
- leather/leatherette seating
- complimentary water
- ice, soda pop & glassware etc. (ON REQUEST and may be at additional cost)
** The amount of luggage will affect vehicle person capacity.
- The credit card holder is responsible for up to 100% of the person # indicated and/or the vehicle minimum person cost requirement; please contact us for your specific liability.
- RIGHT TO SUBSTITUTE EQUIPMENT: My Chauffeur will endeavor to maintain the vehicle agreed upon, however the Company has the right, at its sole discretion, to substitute equipment from our fleet or from other companies in order to fulfill this reservation agreement. The substituted equipment is guaranteed to accommodate your groups person # as reflected in the reservation agreement; but is NOT guaranteed to be the same type of vehicle. Discounts may apply for substituted equipment not in the same 'category' as the scheduled vehicle.
- During inclement weather (ice, snow, flooding etc.), the custom rate is up to 100% above the BASE RATE.
CHAUFFEUR GRATUITY: Chauffeur gratuity of 20% was NOT included with the purchase of service and is appreciated. Your chauffeur works hard to ensure your transport is safe and timely. An automatic chauffeur gratuity does not apply unless specifically stated on your price quote or reservation form/confirmation.
An automatic 20% driver gratuity will apply for the following circumstances:
An automatic 20% driver gratuity will apply for the following circumstances:
- The credit card is not available for imprint or processing, signifying a ‘no-signature account’.
- The Customer (credit card holder) requests that My Chauffeur process the payment without credit card present, signifying a ‘no-signature account’.
- The Payee (credit card holder) is not present at the time of the reservation, signifying a ‘no-signature account’.
- Any other reason may require an automatic drivers gratuity.
CREDIT CARD∕DEBIT CARD ON FILE: You may choose to place your credit card info on file with My Chauffeur for future reservations. By placing this card on file, your card information will be on file with My Chauffeur and you may initiate payments to My Chauffeur using this card. If you should become past due on your My Chauffeur fees or your account suspended, My Chauffeur may charge your fees owed to your card. This authorization to perform charges to your card will remain in full force and effect until one of the following events: (I) the termination of your account with My Chauffeur, (II) the expiration of your card, or (III) the termination of this authorization, notified from me to My Chauffeur.
Inclement Weather - During inclement weather (ice, snow, flooding etc.), the custom rate is up to 100% above the BASE RATE. We do not operate under severe snowy/icy conditions.
CASH PAYMENTS - EXACT CHANGE IS REQUIRED AS YOUR DRIVER CARRIES NO CHANGE. YOUR CREDIT CARD INFORMATION MAY BE REQUIRED TO BOOK. If you choose to make your payment in cash and receive the cash discount (5%), your credit card INFO may still be required to secure your reservation.
ADDITIONAL STOPS:
- STOPS EN-ROUTE - $5-$25 (TOWN CAR SEDAN) - PLEASE INQUIRE ABOUT OTHER VEHICLES. Contact us for your specific ‘additional stop’ costs, if applicable
- STOPS OFF-ROUTE - VEHICLE HOURLY RATE APPLIES. Contact us for your specific ‘additional stop’ costs, if applicable
- The base rate for the trip may change to reflect the location of the furthest destination.
Vantage Club members receive a 15% discount off of our standard rate but no discount off the additional costs above. In the case of the need to use an affiliate, your discount rate is not guaranteed, and your rate may reflect our affiliate's rate. These discounts may not be combined with any other special rate/discount. 'No Signature' Accounts require a 20% driver gratuity.
ADDITIONAL:
- Inside the terminal Meet 'n Greets.
- See Coupons!
- How 'Portland Airporter' Works:
- PICKUP LOCATION INFO:
- Where To Eat At PDX
- Hollywood Theater's Free Airport Cinema
